Privacy Policy | Arena Cleaning Services | Specialist Carpet, Upholstery & General Cleaning Services in North Norfolk since 1993

Privacy Policy Notice.

The policy: 

This privacy policy notice is for these websites; and and served by Arena Cleaning Services, 12 Church Close, Antingham, North Walsham, Norfolk, NR28 0NN and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

"I", "our", "us", or "we" refer to the business, Arena Cleaning Services.

"you", "the user" refer to the person(s) using this website.

"Supplier" refer to any company or individual that supplies us with goods & services.

GDPR means General Data Protection Act.

PECR means Privacy & Electronic Communications Regulation.

ICO means Information Commissioner's Office.

Cookies mean small files stored on a users computer or device.

Processing of your personal data:

Under the GDPR (General Data Protection Regulation) we control and /or process any personal information about you electronically and or on paper using the following lawful bases.

We are exempt from registration in the ICO Data Protection Register because we only require your information for our core business activities.

Lawful basis: Contract.

The reason we use this basis: Arena Cleaning Services collects certain information about our customers and suppliers (see below) when you contact us in regards to our products, services, prices or just general enquiries or in the case of our suppliers when we contact you to place an order. We use this information for preparing quotations and arranging appointments in relation to services requested by you or goods and services supplied by you. All details received remain confidential at all times and will not be shared for marketing purposes or any other reason with third parties outside of Arena Cleaning Services. We may use some of the information given from time to time to inform you of any promotional discounts/deals on offer or for reminder. This is a 'opt in' policy and can be found on our invoicing, quotation, email or website contact form.

The information we collect:

  • Name
  • Company Name or Supplier
  • Address:
  • Registered company address:
  • Home or office telephone number
  • Mobile number
  • Email address

We process your information in the following ways: 

Data retention period: We shall continue to process your information until the contract between us ends or is terminated under any contract terms. For purposes of accounting we use your details for invoicing and retain these details in accordance with Statute of Limitations requirements and will be destroyed once this requirement is fulfilled. These may be held as paper copy or electronically and securely stored.

Processing payments:

  • Cheque payments or bank transfers. We do not retain your bank details these are retained by our bank Lloyds and subject to their terms and conditions and privacy policy.
  • Credit and debit card payments. We do not retain your card details these are retained by Sum Up and subject to their terms and conditions and privacy policy. Confirmation of payment retains the last four digits of you card number and issued as receipt. This is emailed or a link SMS text message depending on request.
Your individual rights:

Under GDPR your rights are as follows. You can read more about your rights in details here;

  • The right of access;
  • The right to rectification;
  • The right to erasure;
  • The right to restrict processing;
  • The right to data portability;
  • The right to object;
  • The right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [] if you feel there is a problem with the way we are handling your data. We handle subject access requests in accordance with the GDPR.

Sharing your information: 

We do not share your information with third parties.

Internet cookies:

You do not need to register to use or view content but for the use of performance and analysis a number of our pages use cookies to remember:

Your display preferences, such as contrast colour settings or font size if you have agreed (or not) to our use of cookies on this site also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited. You can see active cookies by right clicking on the padlock icon in your browser address bar.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended. The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here. You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers, (see your browser settings) to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Images and photography:

We use non identifiable images as an example of our work or items being worked on. In compliance with GDPR these contain no identifiable information to any individual. Images are uploaded to our website using a secure server.

Data security and protection:

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Sponsored links, affiliate tracking & commissions:

Our website does not contain adverts, sponsored and affiliate links on any pages. We only use trusted partners for the provision of Video, Twitter, Facebook and Google Analytics who each have high standards of user privacy and security. However we do not control any third party cookies that may be used or any advertising on third party websites or platforms.

Marketing and subscriptions:

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal date" above.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.